Welcome to the not-for-profit security store

Customer Service

Your Consumer Rights

Consumers have a comprehensive set of rights when purchasing goods. The latest legislation covering this and more is called the Consumer Rights Act 2015. You can read this act in full here, or to understand your rights in plain English we recommend going to the Citizens Advice website here.

Privacy & Security

We do not share your details with any 3rd parties other than what is absolutely necessary to fulfil your order. We do not store your credit or debit card details. For more details please see our Privacy Policy page.

Refunds, Returns & Replacements

If you place an order in error please contact us as soon as possible. Please do not send back any items until you have contacted us first.

After you receive your goods you have 14 days to change your mind. We will refund the price you paid providing the returned items are not damaged by improper use or incorrect fitting. If you received the goods in a faulty condition or they develop a fault within 30 days of receipt we will offer a full refund, or you can choose a replacement if you wish.

Items that arrive damaged should be reported to us within 24 hours of delivery so we can report it to the delivery company. (This does not affect your above rights) Please retain the packaging or take a photo if there is visible damage.  Items that have not been delivered after 10 days from posting will be assumed lost in transit (standard Royal Mail terms) and a replacement or refund will be offered providing you have reported non-delivery to us.

Ordering

Before ordering please ensure that you are satisfied that the products' descriptions meet your requirements.

We accept no responsibility for any damage, errors, omissions or loss resulting from the improper fitting or use of the items purchased.

Items purchased from other websites via links from this website are the responsibility of the website you placed the order with. If you have a question or issue with an item purchased via another website please go back to that site and contact them directly because they are in a much better position to help you.

If batteries are supplied with a product then this is mentioned in the product details page. Otherwise you must purchase appropriate batteries separately from a reputable retailer.

Shipping & Delivery

Packing and postage costs are calculated at the checkout after you've provided your delivery address. Select which delivery method you prefer and the cost is added on to the total. Rather than a flat fee, which could be expensive if you're only ordering a few light weight items, postage is calculated based on the weight of the items in your shopping basket.

We endeavour to dispatch orders within 2 working days of receiving the order. We only use Royal Mail First Class to ensure your goods don't linger in the postal system for any longer than necessary to increase the chance of a successful and prompt delivery. We reserve the right to request a signature on delivery in some circumstances. As an option you can choose Special Delivery which is fully insured during transit, requires a signature, and provides a very reliable delivery service.

If your order hasn't been delivered, please allow 4 business days before contacting us as it could have been held up along the way. If it hasn't arrived 10 business days after placing the order, use this form to contact us and please include your order number so we can locate your purchase details.

Payment, Pricing & Promotions

Prices may change from time to time. The price advertised when you place your order is the price you pay and any future price changes or promotions cannot be applied retrospectively to orders that have already gone through the checkout.

Viewing Orders

You can view your previous orders by logging in if you have created an account, otherwise you can try to find your order by entering your order ID and contact details on this page.

Updating Account Information

If your contact details change it is your responsibility to update the account information we have on record for you before you place your next order. Please note that once your order has been through the checkout the delivery address for that order cannot be changed.

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